Customer Service

Didn't find what you were looking for? Our Brain Trust Customer Service Team is here to help.

Text With A Human: 952-243-5476
Live Chat: Click the chat icon in the lower righthand corner of this screen.
Phone: 952-351-9148
Email: braintrust@eriksbikeshop.com
Store: Find A Store
Toll Free: 877-885-2453

Online Customer Service Hours
Mon-Wed & Fri: 9AM - 7PM
Thur: 11AM - 7PM
Sat-Sun: 10AM - 5PM
(Times are in CST)

ERIK'S Brain Trust is our world-class customer support team. We are product experts always ready to help you find the right gear. Whether you have shopped at ERIK'S in-store or online, are looking to make a new order or inquiring about an existing order, contact Brain Trust. Chat, call, SMS or email us today!

ERIK'S offers free shipping on orders over $99. Free shipping is applied to your order total after any promotions, credits, coupons, and other discounts are applied. Some exclusions to free shipping apply including oversized and overweight items (ex. select bikes, indoor cycles, and car racks) and orders to Alaska and Hawaii. Other exclusions may apply. If your order qualifies, at checkout free shipping will be pre-selected.

See our Shipping Information page for more information.

Have questions? Chat with one of our Gear Experts.

Our goal is to offer the best customer service and highest level of satisfaction to you. Please click on any of the links below for more information:

How to Buy a Bike Online
Convenient Shopping Options
Shipping Info
Returns / Exchanges
Warranty Info
Rebate Info
Financing & Layaway
ERIK'S Extras
Low Price Guarantee
Store Finder
Search Your Orders
FAQs

Minnesota E-Bike Rebate Program

The state of Minnesota is implementing an e-bike rebate program in 2024 to encourage sustainable and affordable transportation. Minnesota taxpayers are eligible to receive 50-75% off qualifying e-bikes and accessories, up to a maximum of $1,500. Click here to see all the details.

Due to dealer agreements, we are unable to sell some brands on our website directly online. To purchase these products, you must visit one of our stores.

Note: we do offer Buy Online, Pick Up In-Store for all products.

Here at ERIK'S we are dedicated to finding your perfect bike. Whether you're a beginner or a seasoned cyclist, consulting with a top-level expert matched to YOU can make all the difference.

WHY Consult With an Expert?

• Personalized Guidance: An experienced and skilled expert from our Brain Trust customer service team can provide personalized recommendations based on your specific needs, goals, and preferences.
• Save Time and Effort: With so many bike options available, navigating the choices can be overwhelming. An expert can streamline the process by narrowing down the options and guiding you towards options that fit you best.
• Confidence in your Purchase: Whether you are just starting the process or simply wanting confirmation a bike is right for you, our experts will give you confidence and peace of mind in your next purchase.

HOW It Works:

• Schedule a Consultation: Fill out a simple form below to schedule a consultation with one of our Brain Trust experts.
• Consultation Session: An expert will contact you via email to schedule a phone consultation for a specific date and time addressing your goals, preferences, and any questions or concerns you may have.
• Recommendations and Purchases: Receive personalized recommendations tailored to your needs and budget. Get expert guidance on selecting the right bike, accessories, and gear. Finally, NEW BIKE DAY! If you are confident in your selection, we will help facilitate your new purchase.

Get Started:

• Ready to find your dream bike? Schedule a consultation with a Brain Trust agent today!