WARRANTY INFORMATION

As a fully authorized dealer for all of the brands we sell online, any new product you purchase is backed by the Manufacturer's Warranty. If you have an item that is damaged and you believe it should be covered by the Manufacturer's Warranty, please read this page carefully.

Warranty Policy

 

  • Manufacturer's Warranties only cover Manufacturers Defects. If your item is damaged due to misuse, wear and tear or abuse, it will not be covered by Warranty
  • The evaluation of the warranty is at the discretion of the Manufacturer

In-Store Warranty Information

If this is regarding a product you bought new at one of our retail stores, please contact your local ERIK'S. Click here for our store finder.

Online Warranty Information

If this is regarding a product you bought new online from ERIK'S Webstore, fill out the Warranty Evaluation Request below. We will respond to all Warranty Evaluation Requests within 2 business days, and will work with the Manufacturer to resolve the issue as quickly as possible. Depending on the situation we can issue a full refund, repair or replace the item. This procedure is only for orders placed online.

Shipping Note

 

  • In almost all instances, the customer is liable for shipping charges to get the damaged item back to ERIK'S or the Manufacturer
  • For approved warranty claims, ERIK'S will cover the shipping to return the item to you

For Online Financing or Online Layaway questions, click the Live Chat icon, call 1-877-885-2453, or email us at help@eriksbikeshop.com