Updated Return Policy during Covid-19
We are not able to take returns on Face Masks and Balaclavas. All items in those categories are excluded from our regular return policies.
During the evolving Covid-19 situation our return policy is adjusted as noted here: We ask that you are flexible with us in terms of processing returns once they are delivered to us. We will be processing returns as quickly as possible, but given reduced operational staff to promote social distancing, there may be a longer delay than usual in processing the return.
Regular Return Policy
ERIK'S will gladly accept returns within 30 days of original purchase date. Items must be in new condition, with original packaging and include all manuals and accessories provided with the product.
Returns and Exchanges can be done at an ERIK'S retail store or by mail, but there are exceptions.
Returns and Exchanges may be made at any ERIK'S location with the exception of bicycles, which must be returned or exchanged at the ERIK'S location they were purchased from.
Returns/Exchanges from online purchases can be made using the Returns/Exchange form that is located at the bottom of the original packslip that came with your order. If you are not able to locate that, a copy of your original order confirmation email with written notes is adequate. Please follow these policies:
Please ship all return/exchange items to:
550 Kasota Ave SE,
Minneapolis, MN 55414
Please note: The Webstore facility is not open to the public.
For Online Financing or Online Layaway questions, click the Live Chat icon, call 1-877-885-2453, or email us at firstname.lastname@example.org