RETURNS & EXCHANGE

Updated Return Policy during Covid-19

We are not able to take returns on Face Masks and Balaclavas. All items in those categories are excluded from our regular return policies.

During the evolving Covid-19 situation our return policy is adjusted as noted here: We ask that you are flexible with us in terms of processing returns once they are delivered to us. We will be processing returns as quickly as possible, but given reduced operational staff to promote social distancing, there may be a longer delay than usual in processing the return.

Regular Return Policy

ERIK'S will gladly accept returns within 30 days of original purchase date. Items must be in new condition, with original packaging and include all manuals and accessories provided with the product.

Returns and Exchanges can be done at an ERIK'S retail store or by mail, but there are exceptions.

In-Store
Returns and Exchanges may be made at any ERIK'S location with the exception of bicycles, which must be returned or exchanged at the ERIK'S location they were purchased from.

Online
Returns/Exchanges from online purchases can be made using the Returns/Exchange form that is located at the bottom of the original packslip that came with your order. If you are not able to locate that, a copy of your original order confirmation email with written notes is adequate. Please follow these policies:

• Use the original shipping container and packing materials, if possible
• You will be responsible for correctly packaging your return item so it is not damaged in shipping
• You will be responsible for all shipping charges for returned or exchanged merchandise
• ERIK'S will cover shipping back to you in the event of an exchange

Please ship all return/exchange items to:
ERIK'S Webstore,
550 Kasota Ave SE,
Minneapolis, MN 55414

Please note: The Webstore facility is not open to the public.

GENERAL REFUND/RETURN INFORMATION

• Special Order items are not eligible for returns
• Refunds for credit card purchases will be credited to the card used for the original purchase
• Refunds for cash purchases will be paid in cash up to $75. A refund check will be issued for purchases made by personal check and cash returns over $75. The refund check should arrive via mail 7-10 business days from the date we receive the return
• Refunds for purchases made with an ERIK'S Gift Card or ERIK'S Store Credit will have a new store credit issued

For Online Financing or Online Layaway questions, click the Live Chat icon, call 1-877-885-2453, or email us at help@eriksbikeshop.com