Updated Return Policy: We are not able to take returns on Face Masks and Balaclavas. All items in those categories are excluded from our regular return policies.
General Return Information
At ERIK’S we always aim to help you find the correct product in the correct size the first time, every time so that you can start enjoying your new gear as quickly as possible and avoid the need to do a return or exchange. If you’re considering making a purchase and have sizing or any other questions, we are here to help through Live Chat, Email or over the phone.
In the event that you do need to return a product, our simple Return and Exchange policy makes it fast, easy and worry-free to do so.
Regular Return Policy
ERIK'S will gladly accept returns within 30 days of original purchase date. Items must be in new condition, with original packaging and include all manuals and accessories provided with the product.
Returns and exchanges can be done at an ERIK’S Retail Store or by mail. More information and a few exceptions are listed below.
Returns and Exchanges may be made at any ERIK'S location. Simply bring in the items you wish to return (in new conditions) and the invoice that was shipped with your order. Our staff will then quickly process your return or exchange!
There is no need to reach out beforehand or fill out any forms online to start the return/exchange process. Simply fill out the bottom portion of your pack slip, safely pack your items with the pack slip, tape the box shut and ship the package with the carrier of your choice. If you are not able to locate the original pack slip, a copy of your order confirmation or a note with your order number and reason is adequate.
When shipping a return package, please keep these tips and policies in mind:
ERIK'S Return Address
Please ship all return/exchange items to:
550 Kasota Ave SE,
Minneapolis, MN 55414
Please note: The Webstore facility is not open to the public.
For more information or questions on our Return and Exchange Policy:
Text With A Human: 952-243-5476
Live Chat: Click the chat icon in the lower righthand corner of this screen.
Store: Find A Store
Toll Free: 877-885-2453
Erik was only 13 when he started ERIK'S in 1977. His first bike, a hand-me-down from an older family member, sparked his interest in bikes. With entrepreneurial spirit, and the money he saved from his job as a paperboy, Erik began his business. ERIK’S Bike Board Ski has grown into the Midwest’s leading bike, snowboard & downhill ski retailer. We are passionate about our sports & experts on all the gear we carry! Learn more about ERIK’S History.