CUSTOMER SERVICE

ERIK'S Customer Service

SPRING 2021 UPDATE

While demand for bikes and bicycle parts continues to be high, know that we have bikes! ERIK’S has one of the best bike inventories in the U.S.A. and we are getting new bikes in weekly.

Learn more, check out our blog.

Have questions? Chat with one of our Gear Experts.

Now Hiring - SPRING 2021 HIRING BONUS!

Spring 2021: Get up to $1,400 HIRING BONUS!!! We are hiring Bicycle Mechanics, Retail Sales, Warehouse & Bike Assemblers. Full-time & part-time positions available. No experience required - we train.

APPLY NOW - GET YOUR BONUS >

Love Biking, Skiing, Snowboarding or Skateboarding? Want to work for a fun company, get great discount on gear and talk action sports all day? Come work for ERIK'S - a company that is as passionate about the sports you love as you are.

No experience? No problem! We provide in-depth training for new staff. See our current open positions here.

Helpful Information

Our goal is to offer the best customer service and highest level of satisfaction to you. Please click on any of the links below for more information:

How to Buy a Bike Online
Convenient Shopping Options
Shipping Info
Returns / Exchanges
Warranty Info
Rebate Info
Financing & Layaway
ERIK'S Extras
Low Price Guarantee
Store Finder
Search Your Orders
FAQs

Products Not Available For Online Sales

Due to dealer agreements, we are unable to sell some brands on our web site directly online. To purchase these products, you must visit one of our stores.

Note: we do offer Buy Online, Pick Up In-Store for all products.

Contact Us

Didn’t find what you were looking for? Our Customer Service Team is here to help.

Want to Live Chat with us? Click the red chat icon in the lower righthand corner of this screen.
Phone: 877-885-2453
Email: help@eriksbikeshop.com
Call a Store: Find A Store
Visit a Store: Find A Store

Online Customer Service Hours: (Times are in CST)
Mon-Fri 9am - 7pm
Sat 10am - 5pm
Sun 10am - 5pm

Thanks for shopping ERIK’S Bike Board Ski!