ERIK'S Customer Service


It is predicted that holiday 2020 will be the biggest online shopping period of all time. Shipping quantities are expected to surpass shipping capacity, which could lead to shipping delays. In other words, your package might take longer to get to its destination. As a result, we encourage you to start shopping now and get your order placed as soon as possible. We also offer other convenient shopping options like Buy Online, Pick-Up In-Stores to help you get your gear faster.

Read this Letter from Erik to learn about our response to Covid-19 and for more information on shipping and inventory this holiday season.

Shipping Information Holiday 2020: While we are working overtime to get you your gear, understand that there are things that are out of our control like shipping timelines from our carriers. We appreciate your support and patience. See Shipping Information for Holiday 2020 timelines and details.

Return Policy Holiday 2020: Any purchase made between November 17, 2020 and December 24, 2020 can be returned on or before January 25, 2021 assuming other return criteria are met. Please review Regular Return Policy for details.

Have questions? Chat with one of our Gear Experts.


Our goal is to offer the best customer service and highest level of satisfaction to you. Please click on any of the links below for more information:

How to Buy a Bike Online
Convenient Shopping Options
Shipping Info
Returns / Exchanges
Warranty Info
Rebate Info
Financing & Layaway
ERIK'S Extras
Low Price Guarantee
Store Finder
Search Your Orders

Products Not Available For Online Sales

Due to dealer agreements, we are unable to sell some brands on our web site directly online. To purchase these products, you must visit one of our stores.

Note: we do offer Buy Online, Pick Up In-Store for all products.

Contact Us

Didn’t find what you were looking for? Our Customer Service Team is here to help.

Want to Live Chat with us? Click the red chat icon in the lower righthand corner of this screen.
Phone: 877-885-2453
Call a Store: Find A Store
Visit a Store: Find A Store

Online Customer Service Hours: (Times are in CST)
Mon-Fri 10am - 8pm
Sat 10am - 6pm
Sun 10am - 6pm

Thanks for shopping ERIK’S Bike Board Ski!