CUSTOMER SERVICE

ERIK'S Customer Service

FREE SHIPPING - Orders Over $50

ERIK'S offers free shipping on orders over $50. Free shipping is applied to your order total after any promotions, credits, coupons, and other discounts are applied. Some exclusions to free shipping apply including oversized and overweight items (ex. select bikes, indoor cycles, and car racks) and orders to Alaska and Hawaii. Other exclusions may apply. If your order qualifies, at checkout free shipping will be pre-selected.

See our Shipping Information page for more information.

Have questions? Chat with one of our Gear Experts.

Helpful Information

Our goal is to offer the best customer service and highest level of satisfaction to you. Please click on any of the links below for more information:

How to Buy a Bike Online
Convenient Shopping Options
Shipping Info
Returns / Exchanges
Warranty Info
Rebate Info
Financing & Layaway
ERIK'S Extras
Low Price Guarantee
Store Finder
Search Your Orders
FAQs

Products Not Available For Online Sales

Due to dealer agreements, we are unable to sell some brands on our website directly online. To purchase these products, you must visit one of our stores.

Note: we do offer Buy Online, Pick Up In-Store for all products.

Contact Us

Please note, Memorial Day special customer service hours are 10AM to 5PM. Thanks and have a great holiday!

Didn’t find what you were looking for? Our Customer Service Team is here to help.

Want to Live Chat with us? Click the red chat icon in the lower righthand corner of this screen.
Phone: 877-885-2453
Email: help@eriksbikeshop.com
Call a Store: Find A Store
Visit a Store: Find A Store

Online Customer Service Hours: (Times are in CST)
Mon-Wed & Fri: 9AM - 7PM
Thur: 11AM - 7PM
Sat-Sun: 10AM - 5PM

Thanks for shopping ERIK’S Bike Board Ski!