Customer Service

Contact Us

Didn’t find what you were looking for? Our Brain Trust Customer Service Team is here to help.

Text With A Human: 952-243-5476
Live Chat: Click the chat icon in the lower righthand corner of this screen.
Phone: 952-351-9148
Email: braintrust@eriksbikeshop.com
Store: Find A Store
Toll Free: 877-885-2453

Online Customer Service Hours
Mon-Wed & Fri: 9AM - 7PM
Thur: 11AM - 7PM
Sat-Sun: 10AM - 5PM
(Times are in CST)

ERIK'S Brain Trust

ERIK'S Brain Trust is our world-class customer support team. We are product experts always ready to help you find the right gear. Whether you have shopped at ERIK'S in-store or online, are looking to make a new order or inquiring about an existing order, contact Brain Trust. Chat, call, SMS or email us today!

FREE SHIPPING - Orders Over $50

ERIK'S offers free shipping on orders over $50. Free shipping is applied to your order total after any promotions, credits, coupons, and other discounts are applied. Some exclusions to free shipping apply including oversized and overweight items (ex. select bikes, indoor cycles, and car racks) and orders to Alaska and Hawaii. Other exclusions may apply. If your order qualifies, at checkout free shipping will be pre-selected.

See our Shipping Information page for more information.

Have questions? Chat with one of our Gear Experts.

Helpful Information

Our goal is to offer the best customer service and highest level of satisfaction to you. Please click on any of the links below for more information:

How to Buy a Bike Online
Convenient Shopping Options
Shipping Info
Returns / Exchanges
Warranty Info
Rebate Info
Financing & Layaway
ERIK'S Extras
Low Price Guarantee
Store Finder
Search Your Orders
FAQs

Products Not Available For Online Sales

Due to dealer agreements, we are unable to sell some brands on our website directly online. To purchase these products, you must visit one of our stores.