Posted March 19, 2020 in About ERIK'S by Amy Patee
Our stores are open because bike shops are essential to the community. Bikes are an important part of daily life for many people.
We have taken steps to protect both you and our staff. We are following guidelines for sanitation and health safety from the CDC. We are also offering new shopping options to reduce contact. Choose the option that’s best for you!
When visiting us in store please follow the special shopping instructions signage and respect 6′ of social distancing at all times. View individual store pages here for the most up-to-date hours and announcements.
*We are not allowed to ship to you some bikes listed on our website due to manufacturer restrictions. To search products that can be purchased online, in the left-hand sidebar choose “YES” under the “Sell Online” option.
For Curbside Pickup Option:
Available to any customer that would like to pickup their order without entering the store.
*Due to current demand our shops are very busy. If you have trouble reaching us by phone upon arrival, you can also come to the store’s front entrance and the next available staffer will assist you.
Service departments at all stores are open. We offer Curbside Service Drop-Off and Pickup at all ERIK’S stores to make it easier for you to get your bike ready to ride.
For Curbside Service Drop-Off:
*To expedite this process you can also scan the QR code from the “Digital Repair Service Check-In” Sign (posted at all store entrances) and enter your service details. Once complete, an ERIK’S staffer will retrieve your bike and you’ll be on your way (no additional information will be needed)
For Curbside Service Pickup:
*Due to current demand our Service Departments are very busy. If you have trouble reaching us by phone upon arrival, you can also come to the store’s front entrance and the next available staffer will assist you.
We’re here for you! Feel free to give our customer service team a call at 877-885-2453 or chat with us live by clicking the red chat icon on the right hand side of every shopERIKS.com webpage. You can also review our FAQ page for answers to our most commonly asked questions.